CUSTOMER SERVICE

CUSTOMER SERVICE

Caring for your unique Ikaria Goddess

Ikaria Resort Wear is crafted in 100% imported silk, hand-finished and embellished with crystals from ®. We recommend that our Resort Wear dresses be dry cleaned. Though the styles may understandably get wet at the beach or pool, they are not designed to be fully submerged.

Please contact our customer care team by emailing cs@ikariarw.com or calling (800) 507-4856 x1 if you have any questions.

Style & Fit

Our stylist is happy to answer any questions you may have about our styles, fit or placing an order. Please call (800) 507-4856 x2 or email stylist@ikariarw.com.

Return Policy

If you need to return a style, you have 15 days from the date you received your order to send it back for a full refund. Please call customer service at (800) 507-4856 x1 for an RMA number.

We accept returns only on new, unworn styles with the Ikaria Resort Wear garment tags still attached.  Returns that do not meet our policy will not be accepted and will be sent back to you.

We make it easy to return by including a shipping label, with only a small $10 restocking fee to cover the cost of the return. 

Please contact our customer care team for an RMA by calling (800) 507-4856 x1 or emailing  cs@ikariarw.com. 

Refund

Your refund will be credited to the original payment method.  Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

If your order has been sent to a destination within the US or Canada, all sales taxes will be refunded. Outside the US and Canada, customs duties and sales taxes are non-refundable.

Shipping

Orders in the United States are charged local taxes, where applicable.

Outside the United States, we ship DDP (Delivery Duty Paid), which means that all relevant import taxes and duties will be included in the final purchase price.

Signature is required at time of delivery.

Order Tracking

Upon shipment, we will send you your tracking number.  You can track your order at UPS https://www.ups.com/us/en/Home.page.

Contact Us

For general questions...

tel: (800) 507 4856
info@ikariarw.com

For assistance with your order or to place an order…

tel: (800) 507 4856 x1
cs@ikariarw.com

For help deciding which Ikaria Goddess if for you…

tel: (800) 507 4856 x2
stylist@ikariarw.com

 For wholesale orders…

tel: (800) 507 4856 x3
wholesale@ikariarw.com

Payment Methods

We accept Visa, Mastercard, American Express and Paypal.  We will charge your card at time of shipment.